With the economy hit hard in recent years, one industry that has particularly felt the sting has been hospitality. Cutbacks in both business and leisure travel has resulted in lower occupancy rates and declining revenue for many properties. Can smart spending on new technology help? As an industry, hospitality has been a bit wary of high tech - not spending scarce capital unless there is a clear return on investment or competitive advantage. Well, that situation is changing, dramatically - particularly when it comes to using communications.
IP-based communication solutions, like Avaya IP Office, can actually be integrated directly into hotel operations for efficiency and enhancing guest services. At Avaya, we have identified at least four key ways that hospitality organizations can directly benefit from the power of today's new IP-based solutions:
- Mobility/Unifying Communications
- Integration with the Property Management System (PMS)
- Reservations/Call Coverage
- Converged Infrastructure
We have explored each of these areas in a white paper specifically for the hospitality industry. You can also see a recent supplement Avaya sponsored in Hospitality Technology Magazine .
"Check out" an example of IP communications in action - we put together a short video about a hotel chain in France is using the Avaya IP Office platform to grow and streamline its operations. Let us know what you think!
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