Thursday, August 16, 2012

What is PBX

PBX refers to private branch exchange, primarily used in business telephone systems to have multi line support for multiple members of staff.
A PBX system is a business telephone system that will allow any phone in your company to be connected to the same network, be it physically in the office or remotely at a separate location. This type of system will allow you to have specific number dial through to multiple staff members and allow you to transfer calls between any members of staff on the system (usually for free).

Wednesday, August 15, 2012

what is an IP Phone

An IP Phone (Avaya, Cisco), also called a VoIP Phone, is a Telephone with built in software that allows it to connect to a network. Instead of connecting to your phone line, it connects directly to the internet. IP telephones take advantage of the many features available on VoIP networks that are not possible on traditional phone lines. IP Telephones have more in common with smartphones than they do with older phones.

The IP phone is designed to work within the VoIP (Voice over IP) environment. In essence, the IP phone allows you to make telephone calls over the IP network, converging voice and data over the same connection as an alternative to the standard PSTN. Calls made on an IP phone traverse the Internet, or the private IP network of a particular company.

To operate effectively, IP phones rely on protocols such as SIP (session initiation protocol), SCCP (Skinny Client Control Protocol) or any other of various proprietary protocols. The IP phone can be as simple as a software-based softphone, or as complex as a purpose-built hardware device that will appear to look like an ordinary telephone or a cordless phone. When an analog telephone adapter is in place, the ordinary PSTN phone can be used as an IP phone.

There are specific elements that make up the IP phone, including the physical hardware, the STUN client, the DHCP client, the DNS client, the signaling stack, the RTP stack and codecs, including audio and video where appropriate.

The common features of the IP phone include caller ID; dialing using name or ID – this capability differs from speed dial as no number is actually stored on the client; locally-stored and network-based directories; conference and multi-party call; call park; preserving user name and number; applications; and call transfer and hold.

While the IP phone does require Internet access to make calls outside of the local area network (LAN), a compatible local PBX can be made available to handle calls to and from outside lines in the event the VoIP platform is not available. IP phones also depend on electricity for operation, but any risk of power outage can be mitigated with the installation of a UPS.

Friday, August 3, 2012

Cisco Voice Systems / Cisco Phone System

Cisco Voice Systems

Cisco Business Edition 3000

Communications platform designed for growing small to medium-sized businesses with smaller IT staffs. Use with Cisco gateway solutions to save on SIP trunking

Cisco Business Edition 5000 and 6000

Provides enterprise-level features, flexibility, and power for medium-sized businesses. Add Cisco Unity Connection for a customizable voicemail system.

UC500Cisco Unified Communications 500 Series

Secure data, voice, video and wireless all come wrapped up in the Cisco Smart Business Communications System (SBCS) package.

Cisco Unified Communications 300 Series

Designed and priced for small business, you can now get data, voice, messaging, and wireless in one easy-to-use, complete package.

TRC is regarded as top Cisco partner in Toronto, Canada. Browse through our site and learn more about the Cisco Voice/Data Solutions we carry.  We also provide our services in Southern Ontario, Montreal, Calgary, and Vancouver.  Also, we offer our services in many other Canadian and American market places with Cisco voice/video solutions.

Thursday, August 2, 2012

Cisco Unified Communications 300 | UC320W

Cisco Unified Communications 300 | UC320W

cisco UC320w


Cisco Unified Communications 300

Introduction of Cisco UC320W

Get everything you need for business-class networking and voice communications across your entire company. Affordable and easy to use, the Cisco Unified Communications 300 Series lets you take advantage of IP telephony to reduce costs, boost productivity, and create a more collaborative company. It also includes built-in data and wireless support, plus advanced phone features such as voicemail and automated attendant.
Now you can replace your PBX or key system with a single, all-in-one network solution. Part of the Cisco Small Business product family, this solution is easy to set up and manage but flexible enough to grow and change along with your business.

Cisco Unified Communications 300 Series supports:

  • Voice: Telephone call processing, voicemail, automated attendant, and conferencing are included
  • SIP Trunking: Reduce telecommunications costs with Session Initiation Protocol (SIP) Trunking
  • Integrated Wireless: 802.11 b/g/n wireless access point for wireless data and wireless desktop telephone support
  • Built-in Routing and Switching: Integrated 10/100/1000 routing and 4-port 10/100/1000 switch
  • Growth: Add inexpensive switches and Cisco SPA Series IP Phones as your
  • siness environment
  • Web-based management for easy phone changes
  • A return on your investment as your business grows and evolves
  • Peace of mind with the reliability you expect from Cisco

Supported Cisco Phones on the UC320W

Cisco SPA500 Series IP Phones

Cisco SPA525G2 5-Line IP Phone

Executive offices, difficult-to-wire workspaces, and public areas with high traffic.

Cisco SPA512G 1-Line GigE IP Phone NEW

Business or home office in need of an IP phone with comprehensive features.

Cisco SPA514G 4-Line GigE IP Phone NEW

Business or home office in need of an IP phone with comprehensive features.

Cisco SPA509G 12-Line IP PhoneCisco SPA509G 12-Line IP Phone

Offices of managers and administrators who need extra keys for speed dials, shared lines, and monitor lines.

Cisco SPA508G 8-Line IP Phone

Cisco SPA508G 8-Line IP Phone

Offices of managers and administrators who need extra keys for speed dials, shared lines, and monitor lines. Read More

Cisco SPA504G 8-Line IP Phone

Cisco SPA504G 4-Line IP Phone

Offices with power users including sales and customer service representatives who depend on the phone to get their jobs done

Cisco SPA500S Expansion Module

Offices of managers, administrators, and operators who want to simplify incoming call handling by quickly directing calls and centrally monitoring