Along with its Avaya Office IP solution, Avaya offers IP telephones. These are suited for the Office IP solution and have all the features that users of Avaya's traditional business phones expect. As these phones have almost the same features as traditional phones, users need not be re-trained to operate them. This leads to a tremendous savings in both cost and time. All the phones can be used intuitively, as the features are quite easy to understand and operate. All your employees from your receptionist to your mobile knowledge worker will find that these phones enhance their productivity.
Avaya offers three series of IP phones - the 4620, the 5600, and the 9600. Each series has a number of models under them with slightly varying features. All these phones have a few features in common - they are stylish and easy to operate. They support a range of functions that have now become common in most enterprises. What follows is a brief discussion of the features of each series.
4620 series
These phones have advanced calling features as well as stylish look. The streamlined design is very attractive. Besides, they incorporate a built-in headset jack, a message waiting indicator, easily readable displays, hearing aid compatibility, NetMeeting compatibility, multiple programmable feature keys, and display navigation keys. These make them very productive tools in an office environment. They also have paperless button labels, fixed keys for transfer, hold, mute, drop, redial, conference, volume, and headset. It has a large grayscale display.
Moreover, it has an infrared port, call log application, special speed dial application, web browser, multiple power options, and personalized ring patterns. As everyone is aware all these functions help the enterprise using these phones to compete better in today's highly competitive business environment. Additionally, it delivers all the features of the Avaya Communications Manager directly to the desktop. You have a choice of wall mount and desk top models to choose from.
As these phones have an integrated VPN client installed in them, they can be used by tele-workers, home agents, and workers in disaster recovery sites.
These phones also have built-in adapters for upgrades. So, by choosing these phones you are planning for the long term as well. It has a large capacity LAN for data transfer as well.
5600 series
This series of Avaya IP phones have a lot of software features and high audio quality. Some versions are enabled to support browser based desktop applications such as online order entry and inventory lookup apart from directory based dialing and call logging. Some of these phones, such as the 5610 and 5621, support VPN software, doing away with the need for a VPN device at the remote location.
This series is more secure than the 4620 series as it has sophisticated encryption and protection from denial of service attacks. This series has a user-friendly interface making it very easy to use. These phones can easily be upgraded by downloading the appropriate software. They have a simplified wiring system and software provisioning. They have a dynamic IP address assignment ability. It comes with a noise cancelling microphone for busy offices.
These phones are priced lower than the 4620 series as they do not have the facility to upgrade to make them compatible with the Communication Manager. If your enterprise does not require to move to the Communication Manager in the short to med term, then you can safely opt for this phone. Otherwise choose the 4620 series over this series.
9600 series
This series comprises of powerful deskphones that are full featured. They offer customizability and performance. Moreover, one has increased call control and call management capabilities with these phones. They enhance worker productivity and satisfaction by their ease of use.
Some of these phones have mobility applications and are designed for use by those, who rely heavily on their phones to meet their work targets. Other phones are meant for those such as receptionists who manage a high volume of calls. They also have basic models for those who receive only a few calls a day. By choosing the right phone model for each worker, you will be able to save substantially on costs while still ensuring that all the telephone needs of your employees are met.
Conclusion
While the 5600 series is less expensive, it does come with the caveat that it cannot be upgraded to support the Communication Manager. As most business eventually move toward using the Communication Manager, opt for the lower cost series only if you are very sure that you will not need the Communication Manager in the short to mid term. However, the 5600 series is more secure, so if security of communication is very important to your business, then you need to opt for phones from this series. If you need phones that can be customized, then opt for the 9600 series of phones by Avaya.
This article was provided by Scott Camball of TRC Networks, Our website address is http://www.trcnetworks.com.
Browse our site and learn why we have become so well regarded as the top telephony company in the GTA. We provide services in Toronto, Southern Ontario, Montreal, Calgary, and Vancouver. Also, we offer our services in many other Canadian and American market places with Nortel, Avaya, and Cisco.
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