Unified Communications - We live in a highly connected world (perhaps too connected at times) with numerous communication technologies all competing for our attention. These disparate communications technologies were all developed and have grown into commonly accepted use separate from one another. In order to use these technologies, we may have had several accounts: one for conferencing, another for email, a third for instant messaging, and yet another for voicemail, and perhaps even other accounts. Each of these systems most likely had separate user names and passwords. In order for users to access them, they would have had to remember them (or write down). Network and telephony administrators had to keep these different systems working, sometimes with limited success and much difficulty.
Unified Communications combines these different systems together into a single communications platform. Now your telephony system can not only handle your voicemail, but send you an email letting you know that you have a voicemail. Conferencing is no more than a click away from a contact in an email. You can see if a colleague is available by checking their on-line presence. You can also receive IM's from outside clients on your internal IM system. A single communications platform - makes it easier for users to keep in contact with others and easier for administrators to maintain.
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