Unified communications (UC) implementation rates doubled from 2010 to 2011, according to a survey by CDW, a provider of technology products and services to business, government, education and healthcare.
CDW’s third annual Unified Communications (News - Alert) Tracking Poll surveyed 900 IT professionals who work on unified communications (UC) or component technologies in those industries including business, government, healthcare and education.
Findings also show that 76 percent of organizations that have fully implemented UC and track return on investment (ROI) agree their ROI has met or exceeded their expectations.
“Across industries, organizations are embracing ‘anytime, anyplace’ access to information to boost productivity. They also continue to look for opportunities to use budget dollars more effectively,” said Christine Holloway, vice president of converged infrastructure solutions at CDW (News 
- Alert). “Unified communications delivers on both of those objectives.”
It found that 53 percent of those surveyed said increased employee productivity was one of the leading benefits of UC. About 48 percent of the respondents said UC helps them to reduce operating costs.
While 41 percent of IT professionals responded that they find it difficult to secure budget to fund UC implementations, another 29 percent of those surveyed had trouble securing reliable cost projections.
“The old adage ‘It takes money to make money’ often becomes ‘It takes money to save money’ in the IT environment,” said David Cottingham, senior director, managed and telecommunications services at CDW. “Organizations may struggle to identify funds for new implementations, even though the long-term cost savings and productivity improvements are significant. Cloud computing can help organizations deploy UC faster and at less expense – also reducing the time to positive ROI.”
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