The Advantages of IP Telephony Systems for Businesses

By Nick McDonald, Contributing Writer TMCnews

As customers turn to telephones everyday to get answers to questions, many companies are turning to digital or IP phone services to meet increasing demands. Syndeo Communications is one company helping organizations with these types of needs, as it offers a paramount phone system called the Switchvox (News - Alert) AA355.

The system provides businesses with a well-rounded communication strategy that utilizes many of the features found in other Voice Over IP (VoIP) systems. Thanks to call recording and reporting features, organizations that use this IP telephony system can ensure customer service levels remain high.

Another prominent VoIP equipment provider, TelcoDepot.com has created a new and improved IP phone service that it will advertise on its online site. The TalkSwitch (News - Alert) VSX is ideal for small businesses. Each VSX system comes equipped with 20 auto attendants, 16 remote extensions and a voicemail broadcast feature. All three also support external IP extensions with high quality G.711 voice encoding.

Overall, these types of call controlling systems are not only efficient, but they also provide a control mechanism for business spending. By providing call accounting assistance, a company can get the proper information needed to run an efficient call system. Besides the money it saves, call accounting can also help businesses drive traffic and with proper monitoring, create productivity by reducing the amount of non-business activity.

IP-based systems will also assist call accounting solutions by offering more possibilities. Given the complexities of the corporate environment as calls are routed over a variety of channels and include extra data, such as voice and multimedia communications, it is imperative for organizations to have an IP service that works for them. In this new era of digital media and providers, IP phone systems and services are an element businesses may be overlooking, and it could cost them in the end. Finding a way to efficiently communicate with customers is imperative and IP phone systems are a great tool that will help organizations do just that.