BANGALORE, INDA: Avaya, a provider of enterprise communications systems, is one of the key players in the unified communications, contact centers, and related services segment.
The company has largely been focusing on the burgeoning SME sector to grow its business and has succeeded in its attempt by winning thousands of customers across the country.
In an interaction with CIOL, Adil Doctor, Avaya's director, SMB Sales (India), talks about its business, future plans and growth strategy.
1. What are Avaya's solutions for SMEs?
Doctor: Avaya is one of the major players that provide software as well as hardware solutions to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, aid collaboration, customer service and enhance competitiveness.
We have IP Office, PARTNER Advanced Communications System (ACS) and Software Communication System for the SMEs from across the globe.
Built ground up specifically for SMEs, IP Office delivers the communications capabilities big businesses are used to, with the elegant simplicity and ease of use small businesses consider a must have. This phone system helps growing enterprises differentiate themselves from competitors through enhanced employee productivity, lower costs, and improved customer service.
We have three versions of IP Office – Essential Edition, Preferred Edition and Advanced Edition – to meet the distinct needs of SMEs.
Essential Edition helps businesses to keep costs down and still get the key communications capabilities, while Preferred Edition enables to gain 10 times the voice messaging capacity of Essential Edition and handle dozens of calls simultaneously.
The Advanced Edition helps maximize productivity and efficiencies in customer service.
The PARTNER ACS is a small business phone system that provides the simplicity of traditional telephony with the advanced functionality of IP telephony. It supports five incoming lines and nine extensions with a maximum configuration of 21 lines and 44 extensions, or 31 lines and eight extensions.
It offers options that include caller ID, distinctive ringing, send all calls, speed dialing, and five-party conferencing. In addition to these productivity tools, the system also has a wide range of cost-control features. This platform is a converged small business phone system that is designed to help meet the complex business needs facing small enterprises today.
Then comes the Avaya Software Communication System that enables SMEs to deliver powerful unified communications applications to improve employee productivity, collaboration, and mobility – all while reducing communications costs.
Its functions include unified messaging, meet me conferencing, video conferencing, presence, IM, advanced softphones, personal auto attendant, find me/follow me capabilities, application integration with Microsoft and IBM, and more. Employees can control and customize their apps with just a few easy clicks.
CIOL: What are the different Unified Software Applications you offer to SMEs?
Doctor: We are a leader in the Unified Communications (UC) space in India. We have the following solutions which give an easy-to-use communication solution to the enterprises across the world.
Avaya Aura Conferencing: Avaya AuraConferencing enables real-time conferencing and collaboration, and eliminates the fees associated with externally provided conferencing.
Avaya one-X Communicator: This rich Unified Communications client provides users with simple, intuitive access to everyday communications tools.
Avaya one-X Mobile: This softphone client lets mobile users quickly connect to the right people, at the right time, through a broad choice of mobile devices.
Meeting Exchange: This in-house collaboration solution combines audio conferencing capabilities from Avaya with market-leading collaboration tools and video.
Mobility and End User Clients: This family of Avaya communications applications and collaboration tools gives users intuitive access to everyday communications that can help increase productivity.
Unified Messaging: The Avaya Unified Messaging platform provides call answering, voice messaging, and speech capabilities.
web.alive: Avaya web.alive is an online, 3D, immersive collaboration environment that lets you communicate with others as though you were face-to-face.
Source: CIOL Bureau
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